Store Policy
Shipping and Returns Policy for ThatVibe.Shop
Shipping
We at ThatVibe.Shop aim to get your purchased items to you as quickly as possible. Here's how it works:
1. Once you've placed your order, please allow 1-2 business days for processing.
2. After your order is processed, it will be shipped to the delivery address you provided.
3. Shipping times vary based on your location. You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.
Please note that shipping fees are non-refundable. If you have any questions regarding shipping, please contact our customer service team.
Returns
At ThatVibe.Shop, we want you to be happy with your purchase. However, if you're not completely satisfied, we offer a 15-day return policy.
Here are the details:
1. You may return your item within 15 days of receipt.
2. The product must be returned in the same condition in which it was received.
3. Unfortunately, we do not offer exchanges at this time.
4. Customers are responsible for all return shipping costs.
5. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To initiate a return, please contact our customer service team.
ThatVibe.Shop Privacy Policy
Last updated: January 2023
ThatVibe.Shop is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ThatVibe.Shop.
1. Information We Collect
We may collect information about you directly from you, as well as automatically through your use of our site or services.
- Personal Data: We may collect personally identifiable information, such as your name, shipping address, email address, telephone number, and payment details when you place an order, sign up for our newsletter, or enter any information on our site.
- Usage Data: We may collect non-personal identification information about how you interact with our site, such as your browser type, device type, pages you viewed, and the time spent on those pages.
2. How We Use Your Information
We may use the information we collect from you to:
- Fulfill and manage your orders
- Send you promotional emails
- Improve and optimize our site
- Respond to your inquiries and provide customer service
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may disclose your information to our trusted third-party service providers as necessary to deliver services on our behalf, such as processing payments or shipping orders.
4. Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
5. Cookies
We may use cookies and similar technologies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction.
6. Your Rights
Depending on your location, you may have certain rights in relation to your information, such as the right to access, correct, or delete the personal data we hold about you.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@thatvibe.shop
Payment Methods
- Credit / Debit Cards
- PAYPAL